Organizational Chart and Job Descriptions:
General Manager:
•Job Title: General Manager •Department: Managerial Reports To: Owner •Job Summary: •Proficient in all stations; responsible for performance of restaurant; recruit, train, and discipline employees; communicating job expectations; enforcing policies and procedures. •Determine system improvements, and implement change. •Meet financial goals buy forecasting requirements; preparing budget. •Plans menus by consulting with executive chef, adjusts menus, and estimates food costs. •Manage advertising. •Maintain safe and sanitary environment by adhering to state food handling laws. •Inventory and ordering •Scheduling events •Excel in customer service •Manage payroll for all employees •
Front of House Manager:
•Job Title: Front House Manager •Department: Dining Room Reports To: General Manager •Job Summary: •Proficient in all front of house stations: serving, bussing, hosting, and bartending. •In charge of opening and closing restaurant. •Make and analyze food sale reports •Coordinating communications between front of house and back of house staff. •In charge of customer satisfaction and respond to customer complaints •Manage scheduling for all front of house staff •Inventory and ordering of items such as alcoholic and nonalcoholic beverage supplies, glassware, silverware, linen, china, etc. •Oversees distribution of tips, and server/bartender cash outs.
Steward:
•Job Title: Steward •Department: Sanitation Reports To: Front House Manager •Job Summary: •Manage routine and heavy service and cleaning of floors, dishes, equipment, food storage and preparation areas, restrooms, dining room, and grounds. •Maintains state and county standards of sanitation and safety throughout the operation. •Must be able to operate all machinery. •Basic understanding of food preparation operations. •Basic understanding of service preparation and operation •Inventory of cleaning and maintenance supplies. •Stocking and organizing of supplies. •Work and negotiate with front house manager and executive chef to ensure operational smoothness. •Supervise dishwasher and busser to ensure quality of work is satisfactory
Dishwasher:
•Job Title: Dishwasher •Department: Sanitation Reports To: Steward •Job Summary: •Wash and sanitize all dishes and cooking vessels (may also apply to some pieces of machinery) •Maintain upkeep and organization of dishwashing station •Ensure food scrapes and garbage end up in proper receptacles •Organize and stock all dishes and cooking vessels •Assist Steward in many cleaning and maintenance jobs.
Busser:
•Job Title: Busser •Department: Sanitation Reports To: Steward •Job Summary: •Responsible for removing any soiled dishes and linens from dining room. •Set tables properly with clean linens and dishware. •Ensure tables and surrounding areas are clean and presentable. •Maintain and clean floors before and/or after operation hours. •Assist steward in many cleaning and maintenance jobs. •
Lead Server:
•Job Title: Lead Server •Department: Dining room and Bar Reports To: Front House manager •Job Summary: •Be proficient at bartending, serving and hosting. •Open and close restaurant •Open register •Negotiate with employees and customers •Distribution of breaks and busywork •Communicate between front and back houses •Ensure customer satisfaction •Answer questions about food, beverages, and other restaurant functions and services •Enforce uniform policies •Supervise servers, bartenders, and host/hostess to ensure that quality of work is satisfactory •
Server:
•Job Title: Server •Department: Dining Room Reports To: Lead Server •Job Summary: •Welcome and greet guests •Inform guests of menu changes •Answer questions about food, beverages and other restaurant functions and services •Take food and beverage orders and ensure that substitutions and approved and understood •Deliver food from kitchen •Maintain clean service areas •Perform busy/side work efficiently •Ensure guests are satisfied. •Prepare final bill and accept payment •Assist fellow servers and bussers when necessary
Bartender:
•Job Title: Bartender •Department: Bar Reports To: Lead Server •Job Summary: •Mix and prepare alcoholic and nonalcoholic beverages for customers •Welcome and greet guests •Inform guests of menu changes or specials •Answer questions about beverages, food, or other restaurant functions and services •Take beverage and food orders and ensure that substitutions are approved and understood •Maintain clean and sanitary bar area •Prepare garnishes for beverages •Prepare final bill and accept payment •Ensure that guests are served alcohol safely according to state and county laws. •Ensure that guests are satisfied •
Host:
•Job Title: Host •Department: Dining Room Reports To: Lead Server • •Job Summary: •Answer and direct phone calls. •Take and organize reservations •Plan seating chart •Greet guests, inform them of wait times and/or escort to tables •Inform servers of guest arrivals •Maintain host station and entryway •Orchestrate transportation for guests by communicating with valets or cab companies •
go to Dining Room Description/Table Top Digram
•Job Title: General Manager •Department: Managerial Reports To: Owner •Job Summary: •Proficient in all stations; responsible for performance of restaurant; recruit, train, and discipline employees; communicating job expectations; enforcing policies and procedures. •Determine system improvements, and implement change. •Meet financial goals buy forecasting requirements; preparing budget. •Plans menus by consulting with executive chef, adjusts menus, and estimates food costs. •Manage advertising. •Maintain safe and sanitary environment by adhering to state food handling laws. •Inventory and ordering •Scheduling events •Excel in customer service •Manage payroll for all employees •
Front of House Manager:
•Job Title: Front House Manager •Department: Dining Room Reports To: General Manager •Job Summary: •Proficient in all front of house stations: serving, bussing, hosting, and bartending. •In charge of opening and closing restaurant. •Make and analyze food sale reports •Coordinating communications between front of house and back of house staff. •In charge of customer satisfaction and respond to customer complaints •Manage scheduling for all front of house staff •Inventory and ordering of items such as alcoholic and nonalcoholic beverage supplies, glassware, silverware, linen, china, etc. •Oversees distribution of tips, and server/bartender cash outs.
Steward:
•Job Title: Steward •Department: Sanitation Reports To: Front House Manager •Job Summary: •Manage routine and heavy service and cleaning of floors, dishes, equipment, food storage and preparation areas, restrooms, dining room, and grounds. •Maintains state and county standards of sanitation and safety throughout the operation. •Must be able to operate all machinery. •Basic understanding of food preparation operations. •Basic understanding of service preparation and operation •Inventory of cleaning and maintenance supplies. •Stocking and organizing of supplies. •Work and negotiate with front house manager and executive chef to ensure operational smoothness. •Supervise dishwasher and busser to ensure quality of work is satisfactory
Dishwasher:
•Job Title: Dishwasher •Department: Sanitation Reports To: Steward •Job Summary: •Wash and sanitize all dishes and cooking vessels (may also apply to some pieces of machinery) •Maintain upkeep and organization of dishwashing station •Ensure food scrapes and garbage end up in proper receptacles •Organize and stock all dishes and cooking vessels •Assist Steward in many cleaning and maintenance jobs.
Busser:
•Job Title: Busser •Department: Sanitation Reports To: Steward •Job Summary: •Responsible for removing any soiled dishes and linens from dining room. •Set tables properly with clean linens and dishware. •Ensure tables and surrounding areas are clean and presentable. •Maintain and clean floors before and/or after operation hours. •Assist steward in many cleaning and maintenance jobs. •
Lead Server:
•Job Title: Lead Server •Department: Dining room and Bar Reports To: Front House manager •Job Summary: •Be proficient at bartending, serving and hosting. •Open and close restaurant •Open register •Negotiate with employees and customers •Distribution of breaks and busywork •Communicate between front and back houses •Ensure customer satisfaction •Answer questions about food, beverages, and other restaurant functions and services •Enforce uniform policies •Supervise servers, bartenders, and host/hostess to ensure that quality of work is satisfactory •
Server:
•Job Title: Server •Department: Dining Room Reports To: Lead Server •Job Summary: •Welcome and greet guests •Inform guests of menu changes •Answer questions about food, beverages and other restaurant functions and services •Take food and beverage orders and ensure that substitutions and approved and understood •Deliver food from kitchen •Maintain clean service areas •Perform busy/side work efficiently •Ensure guests are satisfied. •Prepare final bill and accept payment •Assist fellow servers and bussers when necessary
Bartender:
•Job Title: Bartender •Department: Bar Reports To: Lead Server •Job Summary: •Mix and prepare alcoholic and nonalcoholic beverages for customers •Welcome and greet guests •Inform guests of menu changes or specials •Answer questions about beverages, food, or other restaurant functions and services •Take beverage and food orders and ensure that substitutions are approved and understood •Maintain clean and sanitary bar area •Prepare garnishes for beverages •Prepare final bill and accept payment •Ensure that guests are served alcohol safely according to state and county laws. •Ensure that guests are satisfied •
Host:
•Job Title: Host •Department: Dining Room Reports To: Lead Server • •Job Summary: •Answer and direct phone calls. •Take and organize reservations •Plan seating chart •Greet guests, inform them of wait times and/or escort to tables •Inform servers of guest arrivals •Maintain host station and entryway •Orchestrate transportation for guests by communicating with valets or cab companies •
go to Dining Room Description/Table Top Digram
